Shipping policy
Shipping Policy
Order Processing
Most ready-to-ship orders are processed within 3–5 business days, excluding weekends and holidays. Personalized, custom, made-to-order, or specialty products may require additional processing time. Any longer processing time will be noted on the individual product listing.
You will receive an email confirmation when your order has shipped. Tracking information will be included when available.
Shipping Rates & Delivery
Shipping rates and available delivery options are calculated at checkout based on your order and delivery location.
Estimated delivery times shown at checkout begin after your order has been processed and shipped. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible at brittany@mombrainmarketco.com.
If an order has already shipped, we may not be able to change the delivery address. Additional shipping charges may apply if an order is returned to us and needs to be reshipped.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us at brittany@mombrainmarketco.com with your order number and any relevant photos or information so we can help make it right.
If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first. If you still cannot locate your package, contact us and we will help determine the next steps.
International Shipping
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country. Unless collected at checkout, these charges are the responsibility of the customer.
International shipping and customs processing times may vary.
Digital Products
Digital products are delivered electronically and do not require shipping. Delivery instructions or download access will be provided following purchase.
Questions
For shipping questions, contact us at:
I like 3–5 business days for you because it gives you a little breathing room for stickers and stationery without making customers feel like they're waiting for the next lunar eclipse. 😂
For products you make or personalize after an order comes in, we can put the longer turnaround on the individual product listing instead of making the whole store's shipping policy say 7–10 days.